Shipping policy

Free shipping, United States. All orders ship free within the United States. There is no minimum.

How long it takes. Orders are processed within 1–2 business days. Delivery then takes 5–11 business days.

We would rather tell you that up front than surprise you with it. Our accessories are made and shipped by our overseas manufacturing partners, which is how a carbon-fiber case costs $34.99 here and $60–80 elsewhere. The trade-off is that it is not next-day delivery. If you need a case tomorrow, buy one locally — we would rather you had a case than a bad experience waiting for ours.

More than one parcel. Kits and multi-item orders come from different manufacturers, so they may arrive a few days apart. Every parcel is tracked.

Tracking. You will get a tracking number by email as soon as your parcel is handed to the carrier. Tracking can take 2–4 days to start updating after that; this is normal and does not mean the parcel is lost.

Where we ship. United States only at the moment.

If it is late. If your order has not arrived within 30 days of the shipping confirmation, email support@primoluck.com with your order number and we will either replace it or refund you in full. You do not need to argue with us about it.

If it arrives damaged. Send a photo to support@primoluck.com within 30 days of delivery. We will replace it or refund you, and in most cases we will not ask you to ship the damaged item back.

Wrong address. Please check your shipping address at checkout. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange reshipment; reshipping costs may apply.

Primo Luck · support@primoluck.com